Order Terms and Conditions

Thank you for your order

Changes to our process

Please note that due to upgrading our database, we can only process orders as priced on your standard discount structure. If you have been offered additional discount from your Business Development Manager then please contact them in the first instance so they can make the Sales desk aware of this agreement.

In time the Business Development Manager will be pro-active in making the Sales desk aware of any agreements and thus making orders with discounts smoother to process.

Please review the attached acknowledgment and advise us of any changes to be made. The date of despatch can vary, depending on the delivery option requested, therefore please advise of any changes as soon as possible. We cannot cancel orders once they have been despatched.

*Any damages must be reported to us within 24 hours of receipt of the goods.*

*We do not accept back Combi ovens, Refresh units, IMC products or special order items (listed below), for restocking.*

*Please note that special order items (listed below), must be cancelled within 24 hours of placing your order. After this time, production will start and we cannot cancel the order.*

• P8 hotcupboards
• All hotcupboards with non-standard extras (gantries, overshelves, tray slides, door locks, additional push bars, corner bumpers, leg kits)
• SmartVent canopies
• Non-stock Combi’s (left hand door option, single phase option and any model other than OSCC61, OSCC101, OCMP61, OCMP101)
• Refresh recirculation units


For more information please feel free to contact us.


Tel 01522 875 500

Fax 01522 875 530

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